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How We Handle Your Information

We collect only what your account needs to run — login credentials, wallet details for bKash, Nagad and Rocket deposits, and the activity log that keeps your balance accurate.

Account data collectionWallet transaction logsContact preferencesData retention termsDeletion request path
89bd How We Handle Your Information
DATA PRACTICES

How We Protect Your Information

Every piece of personal data sits behind SSL encryption in transit and hashed storage at rest. We segment databases so payment processors see only the reference codes they need, not your full profile. Staff access follows role limits — support agents view contact details and balances but never your password or full wallet number. We retain transaction logs for the period local regulation requires, then archive or delete them. Below are the four pillars that shape our data handling.

Encryption Standard

All traffic between your device and our servers runs over TLS, so your login, deposit instructions and game choices stay encrypted. Passwords are hashed with a one-way algorithm; we cannot reverse them into plain text.

Retention Schedule

Active-account data stays on file while you play. Inactive accounts — no login for twelve consecutive months — move to archive storage, and transaction records follow the timeline local law sets before deletion.

Cookie Control

We drop a session cookie when you log in so you stay authenticated across pages, plus an analytics cookie that counts visits without identifying you personally. You can block non-essential cookies in your browser; the lobby still works.

Third-Party Sharing

Payment processors receive only the data required to clear a bKash, Nagad or Rocket transaction — amount, reference and a one-time token. Game providers log your bets under a hashed player ID, not your real name or contact details.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or ask us to delete your account entirely, the paths below get you to the right team. Deletion requests take a few business days because we verify your identity first, then purge records across payment logs, game history and marketing lists. Response times vary, but most inquiries close within two business days.

Team online

Live Chat

Open the chat bubble in your account dashboard and select the privacy topic — an agent will ask for your registered mobile number to confirm identity, then handle your request in the same thread.

Email Inquiry

Send your data request to our support address from the email on file. Include your account username and describe exactly what you need — access, correction or deletion — so we route it correctly.

Account Settings

Log in, navigate to profile settings, and toggle your marketing preferences or update your contact details directly. For full account closure, use chat or email since that step is irreversible.

Privacy Policy Answers

We capture your mobile number, email address, a hashed copy of your password, and basic device fingerprint data — browser type and IP — to detect duplicate or suspicious registrations.

Yes. Contact us through live chat or email with your registered mobile number, and we will send a report covering your profile fields, deposit and withdrawal history, game-round logs, and marketing-consent status.

Payment logs stay active while your account is open, then move to archive for the period Bangladesh financial regulation requires. After that retention window closes, we delete or anonymise the records permanently.

Support agents see contact details and wallet balances to help with inquiries. Payment-operations staff view transaction references for deposit matching. Technical admins access logs for fraud checks. Nobody sees your plain-text password because we store only the hash.

We do not sell contact lists. Marketing emails go only to the address you provided, and every message includes an unsubscribe link. We share transaction data with payment processors solely to clear deposits and withdrawals.

Submit a deletion request via live chat or email. We verify your identity, close your account, zero the balance if funds remain, then purge profile records, payment logs and game history within a few business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.